2015 ecodiesel with blown motor at 14,000 mies - Ram 1500 Diesel Forum
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post #1 of 22 Old 09-10-2015, 10:14 PM Thread Starter
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2015 ecodiesel with blown motor at 14,000 mies

I bought a new 2015 Ecodiesel six months ago and at 14,000 miles the motor has a real load knock when I was driving on highway. I had it towed to the dealer that I bought it from, and the tech said the motor is toast. Ram won't cover warranty because after doing a little research, we found out the that won't cover warranty (I bought the extended warranty) due to the wrong oil in motor. I bought the oil from other Ram dealer, gave them my VIN # and they gave us the filter and 2.5 gallons of oil. They're receipt has my VIN # on it, they gave me 15w-40 should've been 5w-30. Any advice? Lawyer up? Anyone else heard about this problem? Will different oil blow a motor in 4000 miles after change?
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post #2 of 22 Old 09-10-2015, 10:25 PM
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I'm not a lawyer but yeah if you got it from an authorized dealer and have a vin# on your receipt it sounds like you have a case. If the oil did cause it they basically made you fry your engine... maybe cause you didn't pay the dealer fee to have them do it?
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post #3 of 22 Old 09-10-2015, 10:38 PM Thread Starter
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Well looking at it know I wish I did have the dealer change it. It would've been covered. I love the truck, I'm a contractor, and the truck is my office. I'm really disappointed in their lack of support. I owned a 2001 Cummings before this truck with 350,000 with no issues at all. I think I should've purchased another. I just didn't need the 2500, and I love the mileage with this 1500. It really blows to spend $50,000 + on my first new truck and this happened.
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post #4 of 22 Old 09-11-2015, 11:02 AM
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This really sucks, as I am seriously considering one of these. Along with some of the issues I've come across in my research, this is another potentially expensive issue that may add up to really high long term costs.


If you keep getting no-where with Dodge, contact the FTC. Under the Magnuson-Moss warranty act, which is governed by the FTC, it doesn't matter who did the oil change. Per the act, you should be covered since the dealer (using your vin as stated) gave you the wrong oil; you didn't go buy this yourself at a parts house. I would bet cash that dealer techs have done the same thing. You have the documentation, and I'm guessing the parts guy just grabbed whatever diesel oil was closest instead of confirming what was required. This is no different than a tech using the wrong fluid in the transmission, which just happened to my cousin; just took his 14 Charger in for a trans service (fluid and filter) and it died pretty horribly soon after. He suspects they may have used +3, since this dealer services a ton of older Mopars.


A key point is not to give up and don't take no for an answer; it took my dad a while to get his issues resolved, but wound up with full replacement value for the truck and all costs and fees associated with the action, including loss of the truck and a portion of the costs of the replacement truck. Dealer was an absolute nightmare to deal with, and the representative at the hearing made the mistake of being overly arrogant towards the judge; didn't take 20 minutes to slam the dealer with every expense the judge was allowed to levy and then some.
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post #5 of 22 Old 09-11-2015, 08:24 PM Thread Starter
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Is it possible that using 15w-40 the Cummings oil instead of the 5w-30 cause motor failure? Where I live it's been 80-95 deg this whole month.
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post #6 of 22 Old 09-14-2015, 08:24 AM
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Man, that sucks. You are in the right, though, and hopefully holding that dealer's balls to the fire will result in a new engine or new truck for you. That dealer needs to do the right thing,
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post #7 of 22 Old 09-14-2015, 09:18 AM Thread Starter
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It's been a little over a week now, I'm told that I'll might have an answer tonight. I'm hoping the dealer will do the right thing. I was also told there's only 15 motors available in the country and they are on the line and like 550 on back order. I'm a self employed contractor, drive 600 miles per week, the mileage is great, and I save about $60.00 a week in fuel cost from my Cummings 2500 I had before. I have the Rambox that I love, and i believe I'm the first with the Rambox and a lumber rack. Working out of a old Suburban for now, There's a lot for things I miss.
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post #8 of 22 Old 09-14-2015, 04:34 PM
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This is why i will not change my own oil on a vehicle under warrenty. It does not mater who's engine it is somtimes they blow up and i want to make sure its the dealers problem and not mine. The oil may have had nothing to do with it but now the warrenty has been voided.
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post #9 of 22 Old 09-14-2015, 08:41 PM Thread Starter
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Got the call from the Ram rep today, and they are going to cover it due to the dealer selling us the wrong oil. Thank goodness, I've been stressing for a week now.
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post #10 of 22 Old 09-15-2015, 12:26 PM
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Great news - are they putting a new engine in or getting you a new truck?
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