Diesel RAM Forum banner

1 - 19 of 19 Posts

·
Registered
Joined
·
30 Posts
Discussion Starter #1
I just put a gallon of Washer Fluid into my reservoir. Took the empty to the trash and when I got back to the truck 10 seconds later, witnessed a shower pouring out from under the truck. Hopefully just a hose/clamp issue, but after climbing under the truck, impossible to tell. Taking back to the dealer to let them handle. :(
 

·
Registered
Joined
·
963 Posts
Hopefully it's as simple as a little rubber hose. Was it bad enough where you live that you really needed the washer fluid at the time or what?

Let us know how everything goes at the dealer. Hopefully it's not a wide-spread issue.
 

·
Registered
Joined
·
350 Posts
I can't see that being a sign of a bigger problem, especially since your truck is so new. It always sucks to have to take things in to get fixed though.

Let us know what the problem is and how fixing it goes. Good luck with everything!
 

·
Registered
Joined
·
30 Posts
Discussion Starter #5
Snowing in the Mountains all week. Vail Pass has closed several times the past couple of days due to accidents/conditions.

I will let you all know what the problem is.:eek:
 

·
Registered
Joined
·
30 Posts
Discussion Starter #7
Service dept looked at issue and determined that a hose was either not attached at the factory or was shredded upon installation by man or machine. Anyway, they replaced the hose and it should be ok now. Very vague answer. Did not even document the repair. Happy it is fixed but wondering why no record of the incident?
 

·
Registered
Joined
·
173 Posts
Good to hear it was a simple fix. I was going to suggest, if it is anything like on my 08-2500, just to press the motor assembly into the washer fluid reservoir. The intake (w/filter) is a conical rubber nipple that is simply pressed fitted into a hole on the reservoir (I had recently cleaned the filter).
 

·
Registered
Joined
·
1 Posts
Service dept looked at issue and determined that a hose was either not attached at the factory or was shredded upon installation by man or machine. Anyway, they replaced the hose and it should be ok now. Very vague answer. Did not even document the repair. Happy it is fixed but wondering why no record of the incident?
Because it wasn't an incident and didn't involve the engine or drive train or anything else that would make it an issue. I couldn't imagine making a big deal out of a hose for the windshield washer fluid tank. Who cares if the hose was defective, not installed correctly, or "shredded". I can see being displeased over the fact that after nine days you had to take time at out of your schedule to drive back to the dealer.
 

·
Registered
Joined
·
963 Posts
Service dept looked at issue and determined that a hose was either not attached at the factory or was shredded upon installation by man or machine. Anyway, they replaced the hose and it should be ok now. Very vague answer. Did not even document the repair. Happy it is fixed but wondering why no record of the incident?
Interesting, well at least it's fixed. But I think they should have at least opened a work order for it, just to document it. Looks like if you want small things like this to be reported you have to mention you want them to open a work order for it.
 

·
Registered
Joined
·
830 Posts
Service dept looked at issue and determined that a hose was either not attached at the factory or was shredded upon installation by man or machine. Anyway, they replaced the hose and it should be ok now. Very vague answer. Did not even document the repair. Happy it is fixed but wondering why no record of the incident?
thats glorious, means the tech who did it for you did it off the clock! thats customer service. I mean he would of probabaly made away with a .3, but still...
 

·
Registered
Joined
·
30 Posts
Discussion Starter #13
Agreed, mainly just a PIA on a $50K Truck...
 

·
Registered
Joined
·
963 Posts
thats glorious, means the tech who did it for you did it off the clock! thats customer service. I mean he would of probabaly made away with a .3, but still...
It could even be some hourly paid apprentice or someone getting paid by the hour, haven't come across many techs that will work off the clock.
 

·
Registered
Joined
·
830 Posts
It could even be some hourly paid apprentice or someone getting paid by the hour, haven't come across many techs that will work off the clock.
the good ones will, especially if they're not in the middle of something. IT just breeds a good customer service reputation. Makes the dealer look pedantic for writing up a full work order and send it through the system for a 5 minute fix and a tightened clamp.

but yea could of even been an apprentice or oil change straight time guy...
 

·
Registered
Joined
·
963 Posts
the good ones will, especially if they're not in the middle of something. IT just breeds a good customer service reputation. Makes the dealer look pedantic for writing up a full work order and send it through the system for a 5 minute fix and a tightened clamp.

but yea could of even been an apprentice or oil change straight time guy...
Yeah thats what i thought.
Sometimes you do find those nice tech's that will even go out of their way to talk to customers about their issues even when they're not getting paid for it.
But there are those techs that work fast and know their **** and work faster than the estimated time set for the job and in that way dont mind spending time doing other non-paid things.
 

·
Registered
Joined
·
412 Posts
Know it's an old post but FYI, on May 24th I had the dealer check and my washer pump will not work. Not sure it ever did. Not relevant.

What is relevant is it's now one month later. Lots of excuses from the dealer that the part is "restricted". Opened up a Ram service representative case a couple days ago. No response from them to date.

Leaving in a week for a couple -week trip towing my toy hauler and motorcycles. Looks like it will be wet rag washer unless something changes. I think a month waiting for a part is too long but that's what it is.
 

·
Registered
Joined
·
30 Posts
Discussion Starter #19
Can't agree more. Sorry to hear about your issue there. Stay on the dealer until you are satisfied. Hope your trip is a safe one.
 
1 - 19 of 19 Posts
Top