Because it wasn't an incident and didn't involve the engine or drive train or anything else that would make it an issue. I couldn't imagine making a big deal out of a hose for the windshield washer fluid tank. Who cares if the hose was defective, not installed correctly, or "shredded". I can see being displeased over the fact that after nine days you had to take time at out of your schedule to drive back to the dealer.