1st Problem at 9 days old...Washer Fluid Leak

6717 Views 18 Replies 8 Participants Last post by Snowpig2u, Jun 29, 2014

Snowpig2u

Discussion Starter · Apr 30, 2014

I just put a gallon of Washer Fluid into my reservoir. Took the empty to the trash and when I got back to the truck 10 seconds later, witnessed a shower pouring out from under the truck. Hopefully just a hose/clamp issue, but after climbing under the truck, impossible to tell. Taking back to the dealer to let them handle.

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Accused

· #6 · Apr 30, 2014

I'd say loose clamp let the hose slip off, but there's always the potential its a cracked reservoir...

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Accused

· #12 · May 1, 2014

Snowpig2u said:
Service dept looked at issue and determined that a hose was either not attached at the factory or was shredded upon installation by man or machine. Anyway, they replaced the hose and it should be ok now. Very vague answer. Did not even document the repair. Happy it is fixed but wondering why no record of the incident?

thats glorious, means the tech who did it for you did it off the clock! thats customer service. I mean he would of probabaly made away with a .3, but still...

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Accused

· #16 · May 2, 2014

L.O.A. said:
It could even be some hourly paid apprentice or someone getting paid by the hour, haven't come across many techs that will work off the clock.

the good ones will, especially if they're not in the middle of something. IT just breeds a good customer service reputation. Makes the dealer look pedantic for writing up a full work order and send it through the system for a 5 minute fix and a tightened clamp.

but yea could of even been an apprentice or oil change straight time guy...

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