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Discussion Starter #1 (Edited)
On July 26th I bought a 2014 EcoDiesel from Dwayne Lane's Dodge in Everett WA and to be honest it was one the worst experiences of my life...I left with the truck but the treatment I received as a customer was so disrespectful and emotionally draining it has left a terrible taste and I don't want anything to do with the truck so I'm selling it at a price below the dealer invoice...I complained to Chrysler about the verbal abuse and they are sending me a contract(?) for 16 oil changes but it has not arrived yet in the mail but I assume it's transferable. Enough of the background...there are as of today 230 miles on the truck I'm asking $46,000/firm( I have clear Title...also in mail) and I live in Washington State on the Olympic Penisula. You can Google the VIN 1C6RR7TMXES396400 and get some info on the truck or email me thru this web site. It has the Nav radio and 4-Corner Air Suspension, Rear Camera and Park Assist Group.

email [email protected]
 

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jhardie... I also had an awful experience when I bought my truck but driving it home made me forget all about it. Chrysler did a good job with the truck. Don't let the crappy dealers ruin your experience with the truck. Calling Chrysler was the right thing to do as it will put heat on the dealer. Just make sure you let everyone know how badly you were treaded and let the word spread! Bad word of mouth is not what a dealer wants at all. Take your new truck for a cruise this weekend and enjoy the comfort and mileage it gives you and forget the dealer! I was told one price and we agreed on it. drove 5 hours to get the truck and they had magically raised the price a grand. I fought it and then they lowered it back. Then they tried to tack on 3 grand for an undercoating and protection package that I didn't approve and was told "we do it to all of our vehicles before we sell them" Well you never told me any of this on the phone. I had no vehicle since I road with a co worker going there anyway and still got up and walked out of the finance office before they begged for me to come back. That's just poor ass business practice and they have also been reported. No wonder people hate buying cars!
 

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Wow that is terrible. My dealer here in North Carolina agreed on a price via 1 phone call and 1 confirmation email and a $500 credit card deposit over the phone to place my custom build order. When the truck came in about 8 weeks later they called and had the paperwork ready at the agreed price and I was there no more than an hour and that included a delivery checklist/ training on the truck. I could not have been happier. That is how it should be done
 

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Sorry didn't mean to Hi-jack the thread. It for sure should be done just like that. Buying a car/truck should be that simple! If you do decide to sell the truck I'm sure it will sell quickly! Best of luck to you jhardie
 

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Discussion Starter #6
I'm not really sure where to have placed the original post in order to sell the truck...the "classified" section doesn't seem to be functioning...any suggestions?
 

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you are selling a perfectly good truck bc the dealer left a bad taste in your mouth?? seems a bit childish. However good luck with sale.

I say keep the truck and never go back to that dealer. They are not a chyrsler owned dealer. All dodge dealers are independent.
 

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Discussion Starter #8
You know it does sound a bit childish...probably more just frustrated and angry about how some businesses treat their customers....I'll work on the anger management
 

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i had a really bad experiance with my local dealer. Needless to say iv bought my last three from another one. Their rival. The truck was originally at the shitty one. I had my dealer buy it from them and sell it to me. Then went back to them and threw it in their face..

I love the ED and it has been a great truck so far. The best ride for a long road trip as well.. Dont sell it. You wont get what you paid off the lot.
 

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Discussion Starter #10
Matty...Sorry about your experience....I like the payback part! I spent yesterday doing some postings to many web sites about Dwane Lane Ram in Everett WA...felt good to say the least!
 

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I also know that chrysler has a feed back program for their dealers. Say Dwane Lane Ram gets several bad reports. Chrysler will deny them the ability to expand or sell other brand cars like SRT or JEEP
 

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Discussion Starter #12
I spent time on the phone with Chrysler and they listened and they made the deal a little easier by giving me 16 oil changes over a four year period...they said all complaints are reviewed so who knows about that.
 

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Understand how many of us are frustrated with dealers. I can **** some who scam to inflate their profit with dealer "add-ons" at multiple times their worth and dealer fees, extra paperwork charges etc.

I have recently looked a sales manager in the eye, who the salesman stuck me with when the deal got snotty, and told him where he could shove it and how I would help him. Then I got mad after that while walking out.

You should have walked out.

It's over now. You can't look back, that's not where you are going anyhow. Use it as a learning experience.

Dealer I bought from was wonderful, start to finish. They are not all set up to prey on the uninformed and unwary.
 

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Sorry to hear about your ordeal, and I hope it works out for you. Not all dealers are the same. Since you already have the truck, can you try another dealer for service?

"All the complaints are reviewed" I look at that kind of statement this way; There may not be any ramifications for the dealer from your complaint, but you can't be the only one, Chyrsler gets enough complaints and they will make a change. Feel good that you had something to do with that even if you don't get confirmation that anything happened.

A few years ago my dad was buying a new ford. The deal was done and signed when they stuck him and my mom in a room with the guy that sells all the dealer add ons like rustproofing, scotchgard etc. He didn't want any of it. After telling the guy this several times, and the guy not backing down, my dad reached over the desk, took the contract and tore it up and left it on the desk, then they walked out.

I was lucky enough to be able to learn from that. As soon as I don't like what's going on in any kind of store or shop, I walk. Simple as that.
 

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Wow, I dont understand how people allow themselves to be treated in such a way AND THEN WRITE A CHECK!!!!!!

You could have walked away at ANY time. Too bad, sorry you felt you had to endure that but it takes two to tango.

Better luck next time.
 

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Wow, I dont understand how people allow themselves to be treated in such a way AND THEN WRITE A CHECK!!!!!!

You could have walked away at ANY time. Too bad, sorry you felt you had to endure that but it takes two to tango.

Better luck next time.
That's what gets to me, i don't know how that works with them.
Seems like they just don't do their homework and then later on find out they got charged up the arse once they've already paid.
 

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As a former car salesman, I was treated every way possible from customers, both good and bad. At the end of the day, the ability to make a deal is all that matters. You basically paid a guy to treat you like crap. My guess is that you got a rock bottom price and the salesman knew you wouldn't walk away. So you got your money's worth.
 

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I'm not getting this...you want to sell your brand new truck because of the way you were treated at the dealer? What does that have to do with the truck? There are other means to pursue this without selling the truck. It doesn't make any sense to me & I not trying to attack you. Your state should have an Attorney General's office where buyer complaints can be logged. You could also look into US Dept of Commerce. I doubt they broke any laws, but look into it. If there is nothing wrong with the truck, why sell it at a loss? Keep it & enjoy it.
 
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