Wow that is terrible. My dealer here in North Carolina agreed on a price via 1 phone call and 1 confirmation email and a $500 credit card deposit over the phone to place my custom build order. When the truck came in about 8 weeks later they called and had the paperwork ready at the agreed price and I was there no more than an hour and that included a delivery checklist/ training on the truck. I could not have been happier. That is how it should be done