I bought a new 2015 Ecodiesel six months ago and at 14,000 miles the motor has a real load knock when I was driving on highway. I had it towed to the dealer that I bought it from, and the tech said the motor is toast. Ram won't cover warranty because after doing a little research, we found out the that won't cover warranty (I bought the extended warranty) due to the wrong oil in motor. I bought the oil from other Ram dealer, gave them my VIN # and they gave us the filter and 2.5 gallons of oil. They're receipt has my VIN # on it, they gave me 15w-40 should've been 5w-30. Any advice? Lawyer up? Anyone else heard about this problem? Will different oil blow a motor in 4000 miles after change?
2015 ecodiesel with blown motor at 14,000 mies
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I'm not a lawyer but yeah if you got it from an authorized dealer and have a vin# on your receipt it sounds like you have a case. If the oil did cause it they basically made you fry your engine... maybe cause you didn't pay the dealer fee to have them do it?
Well looking at it know I wish I did have the dealer change it. It would've been covered. I love the truck, I'm a contractor, and the truck is my office. I'm really disappointed in their lack of support. I owned a 2001 Cummings before this truck with 350,000 with no issues at all. I think I should've purchased another. I just didn't need the 2500, and I love the mileage with this 1500. It really blows to spend $50,000 + on my first new truck and this happened.
This really sucks, as I am seriously considering one of these. Along with some of the issues I've come across in my research, this is another potentially expensive issue that may add up to really high long term costs.
If you keep getting no-where with Dodge, contact the FTC. Under the Magnuson-Moss warranty act, which is governed by the FTC, it doesn't matter who did the oil change. Per the act, you should be covered since the dealer (using your vin as stated) gave you the wrong oil; you didn't go buy this yourself at a parts house. I would bet cash that dealer techs have done the same thing. You have the documentation, and I'm guessing the parts guy just grabbed whatever diesel oil was closest instead of confirming what was required. This is no different than a tech using the wrong fluid in the transmission, which just happened to my cousin; just took his 14 Charger in for a trans service (fluid and filter) and it died pretty horribly soon after. He suspects they may have used +3, since this dealer services a ton of older Mopars.
A key point is not to give up and don't take no for an answer; it took my dad a while to get his issues resolved, but wound up with full replacement value for the truck and all costs and fees associated with the action, including loss of the truck and a portion of the costs of the replacement truck. Dealer was an absolute nightmare to deal with, and the representative at the hearing made the mistake of being overly arrogant towards the judge; didn't take 20 minutes to slam the dealer with every expense the judge was allowed to levy and then some.
If you keep getting no-where with Dodge, contact the FTC. Under the Magnuson-Moss warranty act, which is governed by the FTC, it doesn't matter who did the oil change. Per the act, you should be covered since the dealer (using your vin as stated) gave you the wrong oil; you didn't go buy this yourself at a parts house. I would bet cash that dealer techs have done the same thing. You have the documentation, and I'm guessing the parts guy just grabbed whatever diesel oil was closest instead of confirming what was required. This is no different than a tech using the wrong fluid in the transmission, which just happened to my cousin; just took his 14 Charger in for a trans service (fluid and filter) and it died pretty horribly soon after. He suspects they may have used +3, since this dealer services a ton of older Mopars.
A key point is not to give up and don't take no for an answer; it took my dad a while to get his issues resolved, but wound up with full replacement value for the truck and all costs and fees associated with the action, including loss of the truck and a portion of the costs of the replacement truck. Dealer was an absolute nightmare to deal with, and the representative at the hearing made the mistake of being overly arrogant towards the judge; didn't take 20 minutes to slam the dealer with every expense the judge was allowed to levy and then some.
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Man, that sucks. You are in the right, though, and hopefully holding that dealer's balls to the fire will result in a new engine or new truck for you. That dealer needs to do the right thing,
It's been a little over a week now, I'm told that I'll might have an answer tonight. I'm hoping the dealer will do the right thing. I was also told there's only 15 motors available in the country and they are on the line and like 550 on back order. I'm a self employed contractor, drive 600 miles per week, the mileage is great, and I save about $60.00 a week in fuel cost from my Cummings 2500 I had before. I have the Rambox that I love, and i believe I'm the first with the Rambox and a lumber rack. Working out of a old Suburban for now, There's a lot for things I miss.
This is why i will not change my own oil on a vehicle under warrenty. It does not mater who's engine it is somtimes they blow up and i want to make sure its the dealers problem and not mine. The oil may have had nothing to do with it but now the warrenty has been voided.
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Great news - are they putting a new engine in or getting you a new truck?
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Can't imagine the engines are easy to get since VM Motori can't make them fast enough even to keep up with the production lines. They should give you a loaner.
For what it is worth, Chrysler Customer Assistance has bent over backwards to make me happy when contacting them about problems with my SCR system and my dealer's ineptitude. They are being very generous in trying to keep me as a Chrysler customer after I told them the honeymoon is over with my EcoDiesel and I'm going back to the Ford trucks that served me well since 1992.
My 2014 Eco, does this handy dandy thing where it overheats. I'm over it and it being in the shop 2-3 times every few months. I've contacted Chrysler and at first when talking to them, I think Ok maybe I'll get somewhere! Yeah that's not happening. I was told by a Rep that they will keep in contact with the dealership and they "guarantee a certified mechanic will do the work"! So who's normally doing my work at a certified dealer! Crazy to see how many other people are having problems!
Latest update, are you sitting down? Today they said they'll start building my motor on November 30th. That's right, November 30th. I might not drive my new truck this year again. My truck was built in 2015, custom built it to exactly to how I wanted it. Took 9 weeks from order to deliver to the dealer. So it's going to take 12+ weeks from blown motor to repair. I cancelled my insurance today, but still have to make payments on a truck that I can't drive. Don't forget I'm a self employed contractor, a truck is my life. I'm working out of an old Suburban that has 200,000 miles on it, but my new Ram can't go 14,000. I should've kept my Cummings that has 340,000, and not one issue with the motor. This is what I get for buying my first new truck, great experience!
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Next time buy Kendall Euro, Pennzoil Euro L, or Mobil 1 ESP all in 5-30 with a Mopar filter. Save receipts. These are the only oils available for your truck. The Mopar stuff is just rebranded Pennzoil. This is not rocket science. Don't trust the dealer for anything. Change you fuel filer at least at 15K intervals and clean the DEF injector at every oil change. All will be good. This truck is a different animal than your old Cummins. (Cummings)
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I Also doubt the oil you bought caused the engine failure. Even the cheapest of oil is pretty capable of protecting an engine. It will mess up an SCR system pretty good though. You were told it was the oil because that would have been the easiest way to place the financial burden on you. FCA isn't covering the engine due to selling you the wrong oil. They are covering it because they know they have a quality control problem on their hands with these engines.
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As the newbie to forum just wanted to chime in that my 2015 ED purchased on 09/11/15 went down on 12/01/15. Originally was told an injector was bad causing #6 cylinder to not fire. Upon further inspection another injector was "about" to fail. At 13K miles I was so afraid I was about to be another statistic. The following day received a call that the 2 injectors were replaced & truck ready to go. Since I commute 180 miles roundtrip it immediately was put back on the road only to go down 10 miles from reaching destination. This time instead of running slightly rough it began to surge, loud knock, blow white smoke profusely then shutdown with white smoke boiling out from under the hood within 2 miles. Dealership came picked up on rollback & put me in a rental on 12/03. 53 days & counting later I sit here hoping it will be back to me mid next week.
The dealership committed on 12/11 to replace motor but failed to order a "special tool" to complete the job then when they were about to begin final install realized that glo plugs had to be ordered. There were none in stock in USA so these had to be manufactured in France then shipped to Central AR. These came in 01/21 to be installed & complete install.
All this time I was working toward assurances through Chrysler Care. Originally I let them take the lead but as it rocked on longer & longer I began to request a more specific consideration for me to continue as a ED owner. After 12-15 different conversations & communications they made as they call it a "good will offering" to give me at no cost a Max Care 200K warranty with $100 deductible along with reimbursing me for 1 truck payment. According to them the retail value of this offer is $4500 for the service contract plus the truck payment. I had requested a Max Life service contract but they refused as those contracts were only for gas models. What they offered is the "final" offer take it or leave it.
I have 30 days to decide if I want to take the offer. The strange thing is they WILL NOT send me a written copy ...only a contract number to use & it will be "filed" with my case.. This seems fishy ...any contract I had dealings with required a printed copy. Do you think there is fine print that I cannot go back on them?
Need some direction & opinions on this situation.
-a very disappointed ED owner in Central AR.
The dealership committed on 12/11 to replace motor but failed to order a "special tool" to complete the job then when they were about to begin final install realized that glo plugs had to be ordered. There were none in stock in USA so these had to be manufactured in France then shipped to Central AR. These came in 01/21 to be installed & complete install.
All this time I was working toward assurances through Chrysler Care. Originally I let them take the lead but as it rocked on longer & longer I began to request a more specific consideration for me to continue as a ED owner. After 12-15 different conversations & communications they made as they call it a "good will offering" to give me at no cost a Max Care 200K warranty with $100 deductible along with reimbursing me for 1 truck payment. According to them the retail value of this offer is $4500 for the service contract plus the truck payment. I had requested a Max Life service contract but they refused as those contracts were only for gas models. What they offered is the "final" offer take it or leave it.
I have 30 days to decide if I want to take the offer. The strange thing is they WILL NOT send me a written copy ...only a contract number to use & it will be "filed" with my case.. This seems fishy ...any contract I had dealings with required a printed copy. Do you think there is fine print that I cannot go back on them?
Need some direction & opinions on this situation.
-a very disappointed ED owner in Central AR.
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