For what it is worth, Chrysler Customer Assistance has bent over backwards to make me happy when contacting them about problems with my SCR system and my dealer's ineptitude. They are being very generous in trying to keep me as a Chrysler customer after I told them the honeymoon is over with my EcoDiesel and I'm going back to the Ford trucks that served me well since 1992.
2015 ecodiesel with blown motor at 14,000 mies
I bought a new 2015 Ecodiesel six months ago and at 14,000 miles the motor has a real load knock when I was driving on highway. I had it towed to the dealer that I bought it from, and the tech said the motor is toast. Ram won't cover warranty because after doing a little research, we found out the that won't cover warranty (I bought the extended warranty) due to the wrong oil in motor. I bought the oil from other Ram dealer, gave them my VIN # and they gave us the filter and 2.5 gallons of oil. They're receipt has my VIN # on it, they gave me 15w-40 should've been 5w-30. Any advice? Lawyer up? Anyone else heard about this problem? Will different oil blow a motor in 4000 miles after change?
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