Not happy with my Ram
My 11 month old ED with 18000 miles on it gave me a Check Engine Light and Service Electronic Throttle Control message. I didn't touch the brake. It went into Limp Mode, staying in 2nd or 3rd and governing itself to 3000 RPM. A call to roadside assistance got Ram to pay for a tow to the Nearest Dealer. Not my dealer, one that I quit doing business with 10 years ago. Ram would allow me to take it to my dealer, an additional 40 miles away, if I paid $216 for the tow. So it went to the "nearest" dealer. Wednesday, the day it left me walking, they called and said it needed an Exhaust Temp Sensor and they would order it and get it installed on Friday. Friday I found they had ordered the wrong part blaming an "unclear" parts book. No loaner from the "Nearest" dealer so I cancelled my weekend plans to go camping. They took the part off and got a part number and ordered the right sensor. Monday I got it back and it seems fine. This ED is my very first MoPar product in 60+ years of running Ford and GM. I trade pickups every 2-3 years never getting more than about 70K miles on one. I've had a few recall issues easily taken care of during those decades, but never had a pickup hauled off by a tow truck. I never bought Chrysler/Dodge/Ram in the past because I felt quality was suspect. I was right. I've lost trust in my vehicle wondering "what next?" Too bad, I really like the ED but for $56,000 I expect my new pickup to get me home.... always did before I bought a Ram.
My 11 month old ED with 18000 miles on it gave me a Check Engine Light and Service Electronic Throttle Control message. I didn't touch the brake. It went into Limp Mode, staying in 2nd or 3rd and governing itself to 3000 RPM. A call to roadside assistance got Ram to pay for a tow to the Nearest Dealer. Not my dealer, one that I quit doing business with 10 years ago. Ram would allow me to take it to my dealer, an additional 40 miles away, if I paid $216 for the tow. So it went to the "nearest" dealer. Wednesday, the day it left me walking, they called and said it needed an Exhaust Temp Sensor and they would order it and get it installed on Friday. Friday I found they had ordered the wrong part blaming an "unclear" parts book. No loaner from the "Nearest" dealer so I cancelled my weekend plans to go camping. They took the part off and got a part number and ordered the right sensor. Monday I got it back and it seems fine. This ED is my very first MoPar product in 60+ years of running Ford and GM. I trade pickups every 2-3 years never getting more than about 70K miles on one. I've had a few recall issues easily taken care of during those decades, but never had a pickup hauled off by a tow truck. I never bought Chrysler/Dodge/Ram in the past because I felt quality was suspect. I was right. I've lost trust in my vehicle wondering "what next?" Too bad, I really like the ED but for $56,000 I expect my new pickup to get me home.... always did before I bought a Ram.
