Beware of the new eco diesel

76551 Views 38 Replies 27 Participants Last post by Debra Santoro, Aug 17, 2017

sigmanuf2k

Discussion Starter · Sep 4, 2014

I bought a new ECO DIESEL less than 2 months ago. It has been in the shop 5 times and they cant figure out what the issue is. Not only that but it has been **** trying to get the issue resolved. I wish to GOD i would have stayed away. Today marks one month I have been in a rental, not to mention it is my 5th rental since I bought the truck. I have never been treated the way Chrysler resolution team has treated me either. I have left atleast 20 messages, called over 100 times and if I am lucky I get a lady to call me about every once in a while to blow smoke up my a$$... It blows my mind that such a big company would treat a customer this way. Not to mention I bought top of the line, not some work truck. The truck I bought has all the bells and whistles, I pay over 800 a month not including insurance, and did I mention I spent 2000 on tires lol... WOW i really am getting piped. If you get a dodge do yourself a favor and stay clear of the ECO DIESEL at minimum get the 2500 and pray you never have to deal with Chrysler. Not that Im butt hurt or anything !!! Did I mention I know more about my rental than I do my own truck lol and I have put more miles on my rental than my truck. This SUCKS !!! BECAREFUL

Reactions: 1

1 - 20 of 39 Posts

10%More

· #2 · Sep 4, 2014

Oh my. The dealer cannot figure out what is wrong with it. What are the symptoms? what is it doing, or not doing?

Some people curse the engine because of a transmission or computer-related problem. I have to assume, though you give no details, your problems are engine-related. Curious what they might be.

If it's not engine-related then the problem is with Ram and the entire 1500, no matter what engine is in it.

Assume the dealer or Chrysler is paying for the rental. You should also have some kind of working communication with the dealer. It is under warranty. If they violate their end of that warranty you have recourse for exchange, lemon law and/or compensation.

So...What is going on? Never heard of a long-term issue that cannot be resolved. You might be the first.

Reactions: 1

Hershey

· #3 · Sep 4, 2014

sigmanuf2k said:
I bought a new ECO DIESEL less than 2 months ago. It has been in the shop 5 times and they cant figure out what the issue is. Not only that but it has been **** trying to get the issue resolved. I wish to GOD i would have stayed away. Today marks one month I have been in a rental, not to mention it is my 5th rental since I bought the truck. I have never been treated the way Chrysler resolution team has treated me either. I have left atleast 20 messages, called over 100 times and if I am lucky I get a lady to call me about every once in a while to blow smoke up my a$$... It blows my mind that such a big company would treat a customer this way. Not to mention I bought top of the line, not some work truck. The truck I bought has all the bells and whistles, I pay over 800 a month not including insurance, and did I mention I spent 2000 on tires lol... WOW i really am getting piped. If you get a dodge do yourself a favor and stay clear of the ECO DIESEL at minimum get the 2500 and pray you never have to deal with Chrysler. Not that Im butt hurt or anything !!! Did I mention I know more about my rental than I do my own truck lol and I have put more miles on my rental than my truck. This SUCKS !!! BECAREFUL

What state are you in? What does the dealer say about all of this? I ask, because I am brand new to Ram & this forum & I'm praying I don't have your issues. But, if I do, I will not waste any time in getting the Lemon Law enforced. At my age, I have no time or patience to play games. My truck listed for $52K & I could have purchased a REALLY nice car for less than that. Good luck!

L.O.A.

· #4 · Sep 4, 2014

wow thats horrible
thanks for the heads up.

Chief Poncho

· #5 · Sep 4, 2014

Please provide more information as to what the issue is and what efforts have been made to correct it. Also check to find out if your state has lemon laws.

10%More

· #6 · Sep 4, 2014

I disagree with your other guys. We don't know what is horrible. There are no details.
It could be legit. It may not. First post for the poster. No history of reliability.

Let's assume it's legit but hold off on conclusions until we know more.

Chief Poncho

· #7 · Sep 4, 2014

BTW, if you were in AZ and what you say is accurate, you would be eligible to get a refund or new truck under the Arizona Lemon Law. 5th time back for repair without it being fixed would be the trigger.

44-1264. Reasonable number of attempts to conform motor vehicle to express warranty; presumption
A. It is presumed that a reasonable number of attempts have been undertaken to conform a motor vehicle to the applicable express warranties if either:
1. The same nonconformity has been subject to repair four or more times by the manufacturer or its agents or authorized dealers during the shorter of the express warranty term or the period of two years or twenty-four thousand miles following the date of original delivery of the motor vehicle to the consumer, whichever is earlier, but the nonconformity continues to exist.
2. The motor vehicle is out of service by reason of repair for a cumulative total of thirty or more calendar days during the shorter of the express warranty term or the two year period or twenty-four thousand miles, whichever is earlier.
B. The term of an express warranty, the two year period and the thirty day period are extended by any period of time during which repair services are not available to the consumer because of any war, invasion, strike, fire, flood or other natural disaster.
C. The presumption prescribed in this section does not apply against a manufacturer unless the manufacturer has received prior direct written notification from or on behalf of the consumer of the alleged defect and has had an opportunity to cure the alleged defect.

See less See more

Reactions: 2

mattyj724

· #8 · Sep 4, 2014

I was going to say the same thing. Lemon Law. Even though there has been a decent amount of issues with the eco diesel brought to light on this forum, thet shouldnt be a representitive of all the trucks. They sold ALOT more than what u see on this forum.

Reactions: 1

lcw

· #9 · Sep 5, 2014

Some buyers make it a rule not to buy first year models for two reasons. One is to give the company a chance to fix all the anomalies and second to wait for the prices to stabilize. There are some used ED's on cars.com and some sellers are asking for prices that are higher than those of a new one. Maybe they were too quick to buy and paid a higher price.

Accused

· #10 · Sep 5, 2014

As others have said Lemon Law, but some details would be nice considering we have members here who have had their Eco's from very early in the production run with no issues or minor niggles at best.

Good Luck.

Alt-Tab

· #11 · Sep 6, 2014

Very clever of the author to provide just enough but not enough info to have a smidgen of credibly. And you all are trying to solve something step 10 in the process when we haven't gotten to step 1, which is "what is wrong with the truck".

10% more is right on this one. I will go further an pass judgment and say ' balderdash!' Possibly even the marketing department at a competitor.

KB

Boocoodinkydow

· #12 · Sep 6, 2014

It is a bit odd this dude would make his first post a vague rant & then disappear. I see he's actually been back on the site but hasn't offered any additional info. Another ford salesman taking a shot!?!?

Alt-Tab

· #13 · Sep 6, 2014

The guy doesn't tell us the issue/malfunction with the vehicle, but tells us how much he is paying monthly for it and then tells us he dropped $2K on tires and that WE need to be careful? I felt like putting my boots on about half way through because it was getting pretty deep at at that point.
KB

Haulin

· #14 · Sep 7, 2014

It's not all that weird, it is to an extent, but I know when people are pissed about something they need to express it especially when it's about some product or service.

sabmgb

· #15 · Sep 7, 2014

I'm pretty new to this forum and the eco diesel, so I really don't have much of any experience with this vehicle, but I do have experience with other forums. I agree with 10% on this, sounds like a ford guy trying to stir up STUFF. Pretty easy to sit back and make unproven comments and get others upset.

Wheres the proof.

10%More

· #16 · Sep 7, 2014

Really like the guy on here posting with a bed mounted out-of-line. He deals with the problem. We need more contributer input like that. The problem that needs discouraged is condemnation of the Ecodiesel because the radio lost satellite reception or some other "silly" issue like that.

Laugh you may, but a variation of that is all too common.

Marlago

· #17 · Sep 8, 2014

That is really weird that. I have a eco diesel since mid April and I have done 5000 miles on it. and Yes I had problems but Ram been good working on it. very good customer service when I call. the AVG mpg on HWY for a 500 mile trip was 30.7 MPG that is right. if there is a problem with where you brought the truck for repair find another dealer familiar with that engine.

Love2906

· #18 · Sep 8, 2014

It's funny because people try to make it seem like there are NO problems with these trucks and my BIGGEST regret is trading in my 2011 1500 for this truck! I've had nothing but annoying problems with it. Dealing with anyone from Chrysler haha a JOKE! I had my truck 2weeks had it in shop for 4x4 light on, after 1st oil change and tire rotation it wouldn't reset, so I drove around for 3 weeks with every time I got in truck it was blinking! It didn't matter how many times I reset it! 3 weeks later it reset itself! My clamps for my turbo were never tightened, so the whistle I had to hear while driving was unbearable but I couldn't just stop I had a 19hr trip! (This is why I got a new truck to travel) towing haha joke I get the same mpg I did with my hem. So right now I have 3 lights on I've had the truck for 5 months have 15,000 miles on it and have to take it to dealerships in 3 states! So I totally agree with your beware it sucks!!!!!!

Love2906

· #19 · Sep 8, 2014

Marlago said:
That is really weird that. I have a eco diesel since mid April and I have done 5000 miles on it. and Yes I had problems but Ram been good working on it. very good customer service when I call. the AVG mpg on HWY for a 500 mile trip was 30.7 MPG that is right. if there is a problem with where you brought the truck for repair find another dealer familiar with that engine.

I've NEVER gotten over 22mpg highway,and believe me I've tried cruise, doing exact speed limit, letting my son to drive, something has to be wrong with mine! It make me happy to hear that you are getting that, that's what I traded my other truck in for the mileage like this! I like Dodge that's why I stayed loyal to them, but not so much feeling it!

stateline

· #20 · Sep 9, 2014

2600 miles on mine so far, average 24-26 mpg, mixed driving, probably around 70-75% highway. more than happy with that.

1 - 20 of 39 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.