Scheduled my first oil change for last week as my truck approached 10K miles. I have always done my own oil/filter changes on every vehicle I have ever owned so this was going to be a first. Figured it would be worth the expense since (1) this is my first diesel and (2) it was worth having the dealer give the vehicle a check to make sure everything was working as intended.
Serendipitously, "dealer" coupons (looks like they came from Chrysler/Ram but with the dealer info printed on the coupons) arrived in the mail the day before my appointment: diesel oil/filter service for $59.95 and fuel filter for $69.95. Needless to say, I was pleased with the timing of the coupons knowing that the oil and filter are not inexpensive.
As they say, if it is too good to be true it is probably not true. Took the truck into the dealer at the appointed time, handed over the coupon for the oil/filter change, and settled into the waiting room. In 15 minutes the service representative comes out and tells me the coupon is incorrect and that the retail cost of a fuel filter, itself, is $60. Hence, they would not honor the coupon.
I didn't see value in arguing (and then going elsewhere for the oil/filter change) but did express my displeasure with the turn of events. They offered to provide me the oil/filter at their cost and I was able to get out the door for $130.
I've sent feedback to customer assistance at moparownerconnect.com expressing my displeasure in being lured into the dealership with a coupon that would not be honored but--as for previous queries--no response.
Anybody else have these types of problems?
Serendipitously, "dealer" coupons (looks like they came from Chrysler/Ram but with the dealer info printed on the coupons) arrived in the mail the day before my appointment: diesel oil/filter service for $59.95 and fuel filter for $69.95. Needless to say, I was pleased with the timing of the coupons knowing that the oil and filter are not inexpensive.
As they say, if it is too good to be true it is probably not true. Took the truck into the dealer at the appointed time, handed over the coupon for the oil/filter change, and settled into the waiting room. In 15 minutes the service representative comes out and tells me the coupon is incorrect and that the retail cost of a fuel filter, itself, is $60. Hence, they would not honor the coupon.
I didn't see value in arguing (and then going elsewhere for the oil/filter change) but did express my displeasure with the turn of events. They offered to provide me the oil/filter at their cost and I was able to get out the door for $130.
I've sent feedback to customer assistance at moparownerconnect.com expressing my displeasure in being lured into the dealership with a coupon that would not be honored but--as for previous queries--no response.
Anybody else have these types of problems?
