Weird how they didn't honor it. When did you contact customer service and did you get a response back from them as yet?
Dealer-issued Oil/Filter Change Coupon Not Honored
Scheduled my first oil change for last week as my truck approached 10K miles. I have always done my own oil/filter changes on every vehicle I have ever owned so this was going to be a first. Figured it would be worth the expense since (1) this is my first diesel and (2) it was worth having the dealer give the vehicle a check to make sure everything was working as intended.
Serendipitously, "dealer" coupons (looks like they came from Chrysler/Ram but with the dealer info printed on the coupons) arrived in the mail the day before my appointment: diesel oil/filter service for $59.95 and fuel filter for $69.95. Needless to say, I was pleased with the timing of the coupons knowing that the oil and filter are not inexpensive.
As they say, if it is too good to be true it is probably not true. Took the truck into the dealer at the appointed time, handed over the coupon for the oil/filter change, and settled into the waiting room. In 15 minutes the service representative comes out and tells me the coupon is incorrect and that the retail cost of a fuel filter, itself, is $60. Hence, they would not honor the coupon.
I didn't see value in arguing (and then going elsewhere for the oil/filter change) but did express my displeasure with the turn of events. They offered to provide me the oil/filter at their cost and I was able to get out the door for $130.
I've sent feedback to customer assistance at moparownerconnect.com expressing my displeasure in being lured into the dealership with a coupon that would not be honored but--as for previous queries--no response.
Anybody else have these types of problems?
Serendipitously, "dealer" coupons (looks like they came from Chrysler/Ram but with the dealer info printed on the coupons) arrived in the mail the day before my appointment: diesel oil/filter service for $59.95 and fuel filter for $69.95. Needless to say, I was pleased with the timing of the coupons knowing that the oil and filter are not inexpensive.
As they say, if it is too good to be true it is probably not true. Took the truck into the dealer at the appointed time, handed over the coupon for the oil/filter change, and settled into the waiting room. In 15 minutes the service representative comes out and tells me the coupon is incorrect and that the retail cost of a fuel filter, itself, is $60. Hence, they would not honor the coupon.
I didn't see value in arguing (and then going elsewhere for the oil/filter change) but did express my displeasure with the turn of events. They offered to provide me the oil/filter at their cost and I was able to get out the door for $130.
I've sent feedback to customer assistance at moparownerconnect.com expressing my displeasure in being lured into the dealership with a coupon that would not be honored but--as for previous queries--no response.
Anybody else have these types of problems?
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I both sent them a note and left a phone message on Wednesday, October 1. No response as of yet.
Someone made a mistake, the engine is new to them too and I'm sure they are surprised about the $60 filter too. They probably have a bigger problem, how many of those coupons did they mail out.
They tried to help by giving you the filter at cost.
They tried to help by giving you the filter at cost.
Just out of curiosity, wonder what a Cummins change would cost in comparison? Wonder if the filters and what not are a more common part number and are therefore cheaper? ? Don't know myself just wondering. I know the new style "cartridge" filters are much costlier than my old tg-16 frams I used to run in my old gasser.
My 06 jetta has a cartridge filter. The dealer wants $20 but the local parts store sells it for $10. Same German manufacturer too. Mann.Just out of curiosity, wonder what a Cummins change would cost in comparison? Wonder if the filters and what not are a more common part number and are therefore cheaper? ? Don't know myself just wondering. I know the new style "cartridge" filters are much costlier than my old tg-16 frams I used to run in my old gasser.
Just agreeing that the cartridges are more than the old tin covered filters and that soon (i hope) the parts stores will give the dealer some competition.
1 - 6 of 6 Posts
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