[Randoto]

I am a owner of a 2014 ED Laramie and I have had it now for 3 months and put almost 14K miles on it. Truck has been great for what I use it for. DRIVING and Mileage..... until last Monday when the mysterious smoke started boiling out the back. Turbo is out of it??? That was a week ago today and truck is still in shop, they have to take out the trans to get to the turbo, now there is an intercooler line that is shot as well?? Amazingly enough that part in now on national back order with no ETA also. Do they not make parts for the trucks they sell. I am not the normal truck owner as this is my office on wheels and cannot afford to be down. Might be the first and only ED I own.

FYI

 

[zoomie]

Hi Randoto and welcome to the forum.

Sorry to hear about your issue. I work for an automotive parts supplier, we supply parts to the OEM in this case RAM in quantity to build enough trucks and to build a bank of service parts. The bank is a real balancing act. They need enough to perform repairs but if the bank is too large they will just sit on parts forever and that's a waste of money. We plan for normal wear and tear if we're talking about that kind of part but something like an intercooler line might not have a very large bank. If there is a common issue, then there will be a delay until more can be manufactured.

I'm not trying to say that this is right or wrong, just the way the industry works.

I hope your issue is resolved soon.

 

[Boocoodinkydow]

Sorry to hear of your woes. It makes me cringe when I hear of these nightmarish instances & can only imagine your frustration. In the past 6 months, I've had my truck in for service on 3 occassions & have yet another scheduled. While not even close to your experience, each of my visits have been progressively more disappointing. I sense the service end of cdjr suffers from systemic failure & needs a major overhaul in parts availability, service technician training program & an overall attitude adjustment aimed at being more sympathetic to the needs of their service patrons.

 

[Tim]

Sorry to hear your pain. Maybe it was the intercooler line that was clogged and not allowing coolant to adequately cool the turbo which lead its premature failure?

 

[Accused]

Indeed sounds like intercooler failure popped your turbo. But I think the more pertinent question is why did the intercooler fail so early?

 

[Haulin]

Hopefully you get the issues sorted out and have something more worthy of being your mobile office.

 

[firemist32]

you can call the 800# for chrysler customer service and get escalated to a manager for service. I got a back ordered part for a recall my dealer quoted 3-4 weeks delivered in 2 days doing this. Be nice but firm. A couple people have gotten free oil changes as compensation for the delays from this number as well. I am traveling and don't have it with me but I am sure a google search will find it. Good luck

 

[Anomaly]

How does an intercooler fail? It's just some large piping and an air to air radiator between the turbo and the engine air intake. What am I missing?

 

[winnipeg_ecodiesel]

ok I still a newbie here but from what I know there are 2 different types of intercoolers.
Air-air
Liquid-air
now I read somewhere (a spec sheet from a test review) that the eco diesel is a air-air intercooler. so that being said the only lines going to the intercooler should be the tubing to cool the air. so the turbo pushes air (that is hot from going through the turbo) through the intercooler before entering the engine. if one of these tubes were damaged the engine wouldn't be getting the right air mix and wouldn't be burning as efficiently which could explain the smoke.
but I dunno how this would effect the turbo as the turbo is before the intercooler.

but like I said I am a newbie and learning as I go also so someone with a lot more knowledge out there may be able to help me figure this out as well.

my ecodiesel is 2 months old with almost 7000km on it. No problems as of yet (fingers crossed)

 

[Accused]

yes, air to air intercooler. Unless intercooler failure cooked the oil which then popped the turbo?

Don't know, intercoolers are not a common fail IMO...

 

[Anomaly]

yes, air to air intercooler. Unless intercooler failure cooked the oil which then popped the turbo?

Don't know, intercoolers are not a common fail IMO...

The intercooler lines are about 2.5" in diameter and made from fairly heavy tubing, so unless smashed closed, shouldn't be a problem. There are some rubber couplers that could get damaged, but wouldn't stop air flow.


Since the turbo is water cooled, I don't understand "cooked the oil which then popped the turbo". The turbo is, in fact, water cooled and oil lubricated. Old style turbos had bushing bearings and were oil cooled. Our turbo has ball bearings with limited oil flow, therefore not a cooling feature.

 

[Dodgetex]

Say what you like, but i too drive my truck a lot, 2 months and 5000 miles on it, having no truck will cripple my work, that sucks, any offers as to driving a loaner?

 

[10%More]

Randoto - First Post and it's about a major breakdown. Where were you for the first 14K miles?


This happens all too often with forums. No posting and then a problem motivates a first post. Then, nothing.


Well Randoto, you motivated many here to speculate on what caused the turbo failure. Do you have any further details on the issue from dealer feedback? It sure looks like many here would welcome more information.

 

[Accused]

unless it was actually reverse where the turbo popped and took out the intercooler after?

 

[Randoto]

Well Here is an update. We are now going on week three and driving a second loaner. First the turbo went out, then an intercooler line was bad that was on back order. Got both of those parts and then a heat sensor that they couldn't clear the codes. I went out of town hunting to come home to find out that the DPF was full of oil and now needs to be replaced and they are backordered with no ETA.... WTF?? Anyhow anyone looking for a ED let me know as it will be on the market as soon as it is on the road.

 

[Anomaly]

Before you resort to selling the truck, you should look into invoking the lemon law. Should you prevail, you will most likely come out better financially. Not to mention, sending a message to Chrysler.

 

[Mick]

Before you resort to selling the truck, you should look into invoking the lemon law. Should you prevail, you will most likely come out better financially. Not to mention, sending a message to Chrysler.

I agree, find out what stipulations are required to invoke the lemon law in your state. If you feel you qualify I suggest hiring an attorney that specializes in it and proceeding rather than taking a bath on depreciation.

 

[Accused]

Still want to know what the cause of the failure was. Turbo's don't just pop for the fun of it, especially not this new...

 

[Anomaly]

A conclusion that I am rapidly coming to is that a lot of these reports are not technically correct. A lot of the problems that we hear about on the forum have been misinterpreted and/or confused. The information is second or third hand by the time we hear it. As an example, non-technical terms such as:


turbo popped
intercooler lines
DPF full of oil
heat sensor
codes (what codes)


And that isn't the fault of the poster, as he us just trying to convey information that one or more techs passed on to the service manager and then to the owner and finally to us.

 

[Accused]

A conclusion that I am rapidly coming to is that a lot of these reports are not technically correct. A lot of the problems that we hear about on the forum have been misinterpreted and/or confused. The information is second or third hand by the time we hear it. As an example, non-technical terms such as:


turbo popped
intercooler lines
DPF full of oil
heat sensor
codes (what codes)


And that isn't the fault of the poster, as he us just trying to convey information that one or more techs passed on to the service manager and then to the owner and finally to us.

turbo popped is jargon for failure, codes are codes the trucks flash fault codes that the scan tool pics up and indicates XYZ issue. I don't see whats wrong with heat sensor, intercooler lines or DPF full of oil. These are the terms, we could witgenstein it and start calling them thing-a-majigers connected to the watsitcalleds?

Not technically correct as in on a technicality, facetious, not in line with pedantic protocol. Pardon me I'm just not seeing the issue...