Dissapointed New Owner

5766 Views 19 Replies 12 Participants Last post by Accused, Nov 7, 2014

Randoto

Discussion Starter · Oct 27, 2014

I am a owner of a 2014 ED Laramie and I have had it now for 3 months and put almost 14K miles on it. Truck has been great for what I use it for. DRIVING and Mileage..... until last Monday when the mysterious smoke started boiling out the back. Turbo is out of it??? That was a week ago today and truck is still in shop, they have to take out the trans to get to the turbo, now there is an intercooler line that is shot as well?? Amazingly enough that part in now on national back order with no ETA also. Do they not make parts for the trucks they sell. I am not the normal truck owner as this is my office on wheels and cannot afford to be down. Might be the first and only ED I own.

FYI

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firemist32

· #7 · Oct 28, 2014

you can call the 800# for chrysler customer service and get escalated to a manager for service. I got a back ordered part for a recall my dealer quoted 3-4 weeks delivered in 2 days doing this. Be nice but firm. A couple people have gotten free oil changes as compensation for the delays from this number as well. I am traveling and don't have it with me but I am sure a google search will find it. Good luck

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