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Dissapointed New Owner

5766 Views 19 Replies 12 Participants Last post by  Accused
I am a owner of a 2014 ED Laramie and I have had it now for 3 months and put almost 14K miles on it. Truck has been great for what I use it for. DRIVING and Mileage..... until last Monday when the mysterious smoke started boiling out the back. Turbo is out of it??? That was a week ago today and truck is still in shop, they have to take out the trans to get to the turbo, now there is an intercooler line that is shot as well?? Amazingly enough that part in now on national back order with no ETA also. Do they not make parts for the trucks they sell. I am not the normal truck owner as this is my office on wheels and cannot afford to be down. Might be the first and only ED I own.

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Sorry to hear of your woes. It makes me cringe when I hear of these nightmarish instances & can only imagine your frustration. In the past 6 months, I've had my truck in for service on 3 occassions & have yet another scheduled. While not even close to your experience, each of my visits have been progressively more disappointing. I sense the service end of cdjr suffers from systemic failure & needs a major overhaul in parts availability, service technician training program & an overall attitude adjustment aimed at being more sympathetic to the needs of their service patrons.
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