Sorry to hear of your woes. It makes me cringe when I hear of these nightmarish instances & can only imagine your frustration. In the past 6 months, I've had my truck in for service on 3 occassions & have yet another scheduled. While not even close to your experience, each of my visits have been progressively more disappointing. I sense the service end of cdjr suffers from systemic failure & needs a major overhaul in parts availability, service technician training program & an overall attitude adjustment aimed at being more sympathetic to the needs of their service patrons.