I'm about to start doing my own fluid/filter changes as well. After a "bait and switch" coupon issued by my dealer (allegedly the company printing the coupon forgot to mention that it doesn't apply to the EcoDiesel), Chrysler Customer Care was kind enough to issue me vouchers for two free oil/filter changes which, otherwise, would run me $230. Had the fuel filter changed out yesterday as part of the 30K mile maintenance (side note: dealer tried to sell me $1100 worth of service until I showed them what was specified in owner's manual maintenance schedule). After redeeming the 10% off coupon (this one was valid), still cost me $160. Seems a bit (unnecessarily) costly. And, as noted above, there is something to be said for having the confidence that the job was done right. I have had to return to my dealer each and every time I've had service (warranty or non-warranty) to have them correct things that were not done right the first time. Most recently, they replaced the leather cover on the driver's seat bottom because it had stretched and was becoming creased; it seemed as if it would tear at some point in time. They agreed this was a warranty issue. When I picked up the truck last evening I noted the new seat cover was not much better than the old and didn't look anything close to the seat bottom cover on the passenger seat. I won't even go into the ongoing issues with the navigation system which even the Chrysler "experts" cannot figure out. They told the dealer to close the active work ticket until they can figure out what is going on (note to self: next time take advice of others and stick to the portable Garmin). Hmmm...
And, while I'm whining, the dealer provided me a rental car after I spent some quality time talking to my friends at Chrysler customer care (I live 45 miles from the dealer) about my ongoing problems with getting quality service. As I was driving back to the dealer late yesterday afternoon in the Chrysler 200 (with 20K miles), I heard (and felt) a loud "thunk" from the drive train. Didn't see any warning lights nor did I see parts on the road behind me. About five miles later the car lost all power and the EVIC stated, alternately, that the transmission and the parking brake required immediate service. I was able to get the car to the shoulder along a 65 mph highway and the engine quit. The shifter (same dial shifter we have in our trucks) would not move and the "D" kept blinking yellow. Interestingly, this car had just come back from repairs at the dealership that morning!!! Big-time kudos to the folks at the local Enterprise Rental Car outlet who came and rescued me, getting me to the dealer in time to retrieve my truck with the new fuel filter and the poorly installed seat cover. Back to talk with with the service manager tomorrow. Sigh…
Love my truck. Would just like some quality, affordable service.