Posted a thread couple weeks ago about the dealer not honoring a dealer-issued coupon for oil/filter change for $59.95. I sent a note to Customer Care expressing my displeasure and noted that a history of problems with the service department at my local Ford dealer (along with a number of good reasons) motivated me to look for something other than a Ford truck for the first time since 1988.
I'm pleased to note that the Customer Care center followed up on my concern. After several e-mail exchanges to get more information, I was called by a Customer Care representative who explained that the dealer-issued coupon was misprinted and it could not be honored. Additionally, Chrysler/Ram offered me two free oil and filter changes (the "credits" will be associated with my VIN number). I neither asked for, nor did I expect, any compensation--I just wanted to express my irritation regarding the coupon issue.
In closing, kudos to Chrysler/Ram for their follow-up and interest in customer satisfaction. That said, I still don't know why the dealer would not honor the coupon (certainly less expensive than 2 free oil/filter changes!). Hopefully my future experiences with the dealer's service department will be favorable.
