[romadrod]

I haven't been on here for a while due to my crazy schedule. Some of you may remember me, but I ordered my Laramie on 7 Feb 14, and took delivery of it on 1 April. Well, this is the first "brand new" vehicle that I have purchased. I thought for sure everything would be okay. Not so fast. About 6 weeks ago my wife told me that she saw a bunch of errors pop up on the EVIC. She wasn't able to fully describe what the errors were because they happened so fast. That night I took the truck out for a spin and saw nothing. Fast forward to 4 weeks ago (on a Sunday) and it happened to me. First a "Service Shifter" popped up. Then a "Service Trailer Brake" popped up. Next a "Service Electronic Brake System". Finally a "Service Power Steering". I thought ok I'll call the dealer and take it in tomorrow morning. I took it to the dealer and they told me there were some updates for the computer. Okay, great. Well I picked up my truck that afternoon and headed home. The next morning as I am running errands, it happens again. But that's not the end of it. My steering wheel started turning left to right by itself and I lost all of my power steering. The EVIC then shut down and rebooted. All I could think to myself was WTF. I had to shut the truck off and turn it back on three times before my power steering came back. I managed to make the 20 mile drive back to my office, where this series of errors and loss of power steering happened two more times. I immediately took the truck to the dealer and it has been sitting there ever since. Almost 3 weeks ago. The dealer and Chrylser cannot figure out what the issue is with the truck. In fact Chrysler engineers are involved, the Star Team. They are attempting to capture the errors while a computer is attached so that they can troubleshoot the problem. Nobody can tell me when I will get my truck back or when it will be fixed. I am paying for a truck that I can't even drive, and the dealer has been driving the truck to catch the errors. I am at a loss for words.

By the way my truck had 4700+ miles on it when this happened.

 

[Ryanlaw]

Gulp! Sorry you are living my greatest fear as I ran a couple of warning lights with this ED it being my first ever MoPar and a beta model. Please keep us informed.

 

[mattyj724]

I would be demanding a new truck from them... They should also be letting you use another turck free of charge untill it is fixed or replaced.

 

[Accused]

yea whats your state lemon law like? I think its 20 days straight in the shop and you can open up proceedings, Don't quote me though...

 

[romadrod]

Apparently in the truck is a blue/white book with the procedure to request a new truck. Problem is that I don't have my truck lol.

 

[Tim]

That really bites! we'll I hope they resolve it quickly. Surely you should demand a loner truck for the interim.

For lemon law, make sure you clearly document the number of days you are without it and keep a journal of daily inconveniences for which you needed the truck.

 

[L.O.A.]

I would be demanding a new truck from them... They should also be letting you use another turck free of charge untill it is fixed or replaced.

This.

They need to give you an equivaliant truck while yours is in for service

 

[Accused]

Apparently in the truck is a blue/white book with the procedure to request a new truck. Problem is that I don't have my truck lol.

Can't you just go get what you need out of it? They can't physically keep you form your possessions if you need to get something inside, just don't tell em what you want

 

[romadrod]

Can't you just go get what you need out of it? They can't physically keep you form your possessions if you need to get something inside, just don't tell em what you want

Of course I can but I am going to wait. A ram case manager is calling me today with how we are moving forward.

 

[rossn2]

Sounds like a phone call to Motor Vehicle department is in order.
Sounds like Safety Issues to me...vehicle want's to drive itself?

 

[L.O.A.]

Sounds like a phone call to Motor Vehicle department is in order.
Sounds like Safety Issues to me...vehicle want's to drive itself?

That's definitely something to look into and i believe there's some lemon law that allows you to request that the car maker buys it back if it was in the shop for too many days in a row consistently, something to keep in mind

 

[brownie]

ramrod, sounds like it might be ground problem. bad ground will throw all kinds of codes. then be fine. tell your dealer to check all grounds & positive terminals. how I come up with this is I'm a owner operator truck driver. all electrical & crazy codes were from bad grounds that I had in the past. I hope this helps. ps. good chance your dealer will have pull out the dash to get to all of them. brownie

 

[10%More]

Shucks

Thought it was fixed. I was the CaptainMal that commented on the other forum that you need a priest. Truck was possessed.

Real take is there's some kind of electrical short or interference.

They find it yet?

Wait. It's hiding along with my month-missing washer pump.

 

[L.O.A.]

thankfully it has warranty because checking all the grounds is something that they will likely take forever with

 

[romadrod]

It's fixed. They are delivering it to me today. The problem was the electronic steering module. It was overheating and shorting out causing other modules to short. For my troubles Chrysler is reimbursing me my truck payment for one month and some extra for the miles they drove my truck while testing it.

 

[L.O.A.]

It's fixed. They are delivering it to me today. The problem was the electronic steering module. It was overheating and shorting out causing other modules to short. For my troubles Chrysler is reimbursing me my truck payment for one month and some extra for the miles they drove my truck while testing it.

good to know
at least it seems they reimbursed you well
are you happy with how they have taken care of the whole situation?

 

[romadrod]

Yes I'm happy. Honestly I was dreading having to replace my vehicle. Officially it was the electronic power steering rack short was the cause.

 

[romadrod]

Update. Chrysler called me and started my paperwork to pay me the one month worth of payment. They also said that they cannot do fuel cards to reimburse me for the 400 miles that they drove while the vehicle was in the shop. But, the case manager said they are going to give me 2 years of free oil changes to make up for it. Very nice in my opinion.

 

[DAVECS1]

I signed up to respond to this particular post. I currently have a 2011 2500 L6 I use to haul my boat and as a DD. This post had me worried, but after seeing how the dealer and company stepped up, this put me back at ease about trying the new Ecodiesel. My first 2500 was my first new truck and when it had issues my dealer stepped up and made it right and that has kept me a Ram truck person and also now a T&C for my wife. People can accept some product issues as long as someone is there to step up and take care of them.

 

[Accused]

I signed up to respond to this particular post. I currently have a 2011 2500 L6 I use to haul my boat and as a DD. This post had me worried, but after seeing how the dealer and company stepped up, this put me back at ease about trying the new Ecodiesel. My first 2500 was my first new truck and when it had issues my dealer stepped up and made it right and that has kept me a Ram truck person and also now a T&C for my wife. People can accept some product issues as long as someone is there to step up and take care of them.

Oh absolutely! There is no such thing as a flawless product, if there was it would be a piss poor business model, but you're right its about humanizing a monolith that keeps people sticking around. Make people feel like they're speaking with more than a brick wall...