yea whats your state lemon law like? I think its 20 days straight in the shop and you can open up proceedings, Don't quote me though...
Is my EcoDiesel FUBAR?
I haven't been on here for a while due to my crazy schedule. Some of you may remember me, but I ordered my Laramie on 7 Feb 14, and took delivery of it on 1 April. Well, this is the first "brand new" vehicle that I have purchased. I thought for sure everything would be okay. Not so fast. About 6 weeks ago my wife told me that she saw a bunch of errors pop up on the EVIC. She wasn't able to fully describe what the errors were because they happened so fast. That night I took the truck out for a spin and saw nothing. Fast forward to 4 weeks ago (on a Sunday) and it happened to me. First a "Service Shifter" popped up. Then a "Service Trailer Brake" popped up. Next a "Service Electronic Brake System". Finally a "Service Power Steering". I thought ok I'll call the dealer and take it in tomorrow morning. I took it to the dealer and they told me there were some updates for the computer. Okay, great. Well I picked up my truck that afternoon and headed home. The next morning as I am running errands, it happens again. But that's not the end of it. My steering wheel started turning left to right by itself and I lost all of my power steering. The EVIC then shut down and rebooted. All I could think to myself was WTF. I had to shut the truck off and turn it back on three times before my power steering came back. I managed to make the 20 mile drive back to my office, where this series of errors and loss of power steering happened two more times. I immediately took the truck to the dealer and it has been sitting there ever since. Almost 3 weeks ago. The dealer and Chrylser cannot figure out what the issue is with the truck. In fact Chrysler engineers are involved, the Star Team. They are attempting to capture the errors while a computer is attached so that they can troubleshoot the problem. Nobody can tell me when I will get my truck back or when it will be fixed. I am paying for a truck that I can't even drive, and the dealer has been driving the truck to catch the errors. I am at a loss for words.
By the way my truck had 4700+ miles on it when this happened.
By the way my truck had 4700+ miles on it when this happened.
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Can't you just go get what you need out of it? They can't physically keep you form your possessions if you need to get something inside, just don't tell em what you wantApparently in the truck is a blue/white book with the procedure to request a new truck. Problem is that I don't have my truck lol.
Oh absolutely! There is no such thing as a flawless product, if there was it would be a piss poor business model, but you're right its about humanizing a monolith that keeps people sticking around. Make people feel like they're speaking with more than a brick wall...I signed up to respond to this particular post. I currently have a 2011 2500 L6 I use to haul my boat and as a DD. This post had me worried, but after seeing how the dealer and company stepped up, this put me back at ease about trying the new Ecodiesel. My first 2500 was my first new truck and when it had issues my dealer stepped up and made it right and that has kept me a Ram truck person and also now a T&C for my wife. People can accept some product issues as long as someone is there to step up and take care of them.
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