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Love to Report Good News

3174 Views 9 Replies 3 Participants Last post by  Accused
Maybe I will soon, dealing with the issue of my windshield washer pump.

Back in May I tried it and it did not work. Had the truck since March but maybe never tried the darn thing. Dealer checked it out and told me the pump was "broken". They told me they ordered a new one. FYI, I think it's in the washer bottle.

Week after week I got some variation of a "story" from service. All were related to Ram and the part. After a month I contacted Ram Customer Service. They opened up a case on the issue. It's just been a few days now but still no good news to report.

It is an American company. You would think they have parts for their product here in America. I'm not so sure based on tidbits I hear during contacts. Hope I'm wrong.
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I was told repeatedly the part is "restricted". That's about all I asked the Ram customer service to explain.

Been told to demand the dealer take one off another truck. They were good to me. I think this is a problem Ram should deal with and in a prompt manner.

No news on the issue today either. When the phone "don't" ring I know it's ...
That service try to buy one is something I will have to remember for the future.

Phone rang. Parts called to tell me the part was in. Asked me to call some guy who is my assigned service adviser to make an appointment. Called.

Not there. Back next week. Call then.

That's a tiny bit of good news. Hope they don't sell it while I wait until next week.
I'll call Monday. Only thing is Tuesday is when we are again allowed to keep gag grouper. I am busy Tuesday through the rest of the week. Fishing offshore most mornings until the heat and/or storms run me in.

Prior to 2008 there were no seasons for grouper. Fish are everywhere. Now our Federal government "gives" us a season at the time when it's most miserable and dangerous to fish.

I will get the pump replaced sometime soon.
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