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Discussion Starter · #1 ·
I just had my second oil change at the dealership. I asked them to check for a hissing noise coming from under the truck. It is quite loud and worse during power up (when I turn the key "on"). They said that it is the fuel pump. I asked if they will change it, his response was "no it is still working". Truck still under warranty.
Does that make sense?
Also, when I left the dealership, there is now a louder " nock" coming out of the engine, mostly at lower RPM.
Any suggestions?
 

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First, contact Chrysler Customer Assistance directly. I have had reasonably good response from them on several issues that my dealer could not (or would not) address.

Second, look for another dealer. Though it means a (significantly) longer drive, I now have my truck serviced at a dealer that seems to have a vested interest in my business.

Finally, I explained to both the service manager and the general manager of my (former) dealership that I get a lot of questions about my EcoDiesel. When asked about the truck, I tell people I love it. When asked about the dealership where I bought the vehicle, I tell people that the purchase experience was one of the better new-vehicle buying experiences I have had (and I have had plenty!) but the quality of service leaves much to be desired. Not sure if they got the message because I now go elsewhere for service.
 

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Discussion Starter · #3 ·
The "nock" I was talking about has now resulted in "lower end issues".
I am waiting to hear from the dealership. I read some posts that refers to the problem being a blown engine. Wish me good luck.
Should I ask for a buy back from Chrysler?
 

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Discussion Starter · #5 ·
Confirmed today. They will replace the engine. It has been ordered. 2014 ED 1500 Ram. 26500 Km. Has anyone on this site ever had the vehicle replaced by FCA? Or any arrangements made to have something done other than repairs.
 

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Confirmed today. They will replace the engine. It has been ordered. 2014 ED 1500 Ram. 26500 Km. Has anyone on this site ever had the vehicle replaced by FCA? Or any arrangements made to have something done other than repairs.
I haven't but might start looking on other forums to see who has just to get in the know for what to expect.
 

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Discussion Starter · #7 ·
Received an email from FCA. No ETA on the new engine and they are not interested in taking the truck back. I gave them the long list of issues I've had with it.
 

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My motor is getting replaced. You are not the only one. There was a bad batch of motors around the May June assembly date. Does Canada have Lemon Laws? Down here, each state has their own laws and most of the state that if the vehicle is in the shop for longer than 30 days for the same issue one can lemon law it. Which means once you find a lemon law lawyer, which you dont have to pay for because they will charge FCA, they basically force the manufacturer to buy the vehicle back minus the miles you drove before you had a problem.

We are not the only ones with motors that are being replaced. I heard from the parts department at my dealer that there are going to be 50 motors that will be released on October 27. My guess is that these motors were slated for 2016 Rams and have been pulled from production to replace the ones that have blown up.
 

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Discussion Starter · #9 ·
My engine has been replaced. Wow. I'm back to an engine that sounds like new. Will update when i put more kilometres on the vehicle.
 
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